32 lines
1.2 KiB
Markdown
32 lines
1.2 KiB
Markdown
# WFDASH SOPs
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Quick cheat sheets for each role in the business. Read your role's SOP
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on your first day. Keep it handy.
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## The four roles
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| File | What they do |
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|---|---|
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| [quote-operator.md](./quote-operator.md) | Answer the phone, price items, send quotes, follow up. |
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| [order-operator.md](./order-operator.md) | Turn accepted quotes into orders. Buy from suppliers. Get goods to the customer. |
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| [collection-driver.md](./collection-driver.md) | Drive to suppliers, collect the goods, deliver to customers. (Mobile app.) |
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| [approver-supervisor.md](./approver-supervisor.md) | Sign off quotes, run the weekly review, handle escalations. |
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## How to read your SOP
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Each one has four short sections:
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1. **What you do** — your job, in plain English.
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2. **Your day** — the actions, in order, with times.
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3. **How to do the common stuff** — step-by-step for the 3-4 tasks
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you'll do most often.
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4. **Don'ts & when to ask** — the 3-4 things you must never do, and
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the 3-4 situations where you stop and ask the supervisor.
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That's it. There are no bonus points for reading more.
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## When something changes
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If your job changes and the SOP doesn't match, tell the supervisor.
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They'll fix the SOP. Don't keep doing the old thing because the SOP
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said so.
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