# WFDASH SOPs

Quick cheat sheets for each role in the business. Read your role's SOP
on your first day. Keep it handy.

## The four roles

| File | What they do |
|---|---|
| [quote-operator.md](./quote-operator.md) | Answer the phone, price items, send quotes, follow up. |
| [order-operator.md](./order-operator.md) | Turn accepted quotes into orders. Buy from suppliers. Get goods to the customer. |
| [collection-driver.md](./collection-driver.md) | Drive to suppliers, collect the goods, deliver to customers. (Mobile app.) |
| [approver-supervisor.md](./approver-supervisor.md) | Sign off quotes, run the weekly review, handle escalations. |

## How to read your SOP

Each one has four short sections:

1. **What you do** — your job, in plain English.
2. **Your day** — the actions, in order, with times.
3. **How to do the common stuff** — step-by-step for the 3-4 tasks
   you'll do most often.
4. **Don'ts & when to ask** — the 3-4 things you must never do, and
   the 3-4 situations where you stop and ask the supervisor.

That's it. There are no bonus points for reading more.

## When something changes

If your job changes and the SOP doesn't match, tell the supervisor.
They'll fix the SOP. Don't keep doing the old thing because the SOP
said so.